Thank you for choosing odjolo.online. To ensure your shopping experience, we have established the following return and exchange policy:

1. Return and Exchange Request
   You may submit a return or exchange request within 14 days of receiving your product.
   Returns and exchanges must be submitted through our official customer service channels, providing your order number and relevant information.
   The product must be unused, in its original packaging, and with all accessories, instructions, and gifts.
2. Non-Return and Exchange Circumstances
   The following situations are not eligible for return or exchange:
   The return and exchange period has expired;
   The product has been used, damaged, or modified;
   It is a special offer or promotional item (unless it is due to a quality issue);
   The product does not meet your needs due to personal reasons.
3. Return Process
   Contact customer service to submit a return request;
   Customer service will review and provide the return address and method;
   Ship the product back as requested. Once we have received and verified the product, we will process the refund;
   The refund will be credited to the original payment account within 5-10 business days.
4. Exchange Process
   To exchange, please submit a request, specifying the product and specifications to be replaced.
   We will arrange for the replacement product to be shipped after confirming inventory availability.
   Once the original product is returned, the replacement will be shipped via the original shipping channel, with shipping times based on shipping terms.
5. Refund Information
   The refund amount will be the actual purchase price, excluding shipping costs (unless due to quality issues or incorrect shipment).
   Depending on the payment method, the time it takes to receive your funds may vary; please check with your bank or payment platform.
6. Product Quality Issues
   If the product you receive contains quality issues, please contact customer service within 24 hours and provide photos or videos as proof.
   We will provide a free return or exchange, or a full refund.