Welcome to the odjolo.online FAQ.

1. Ordering and Payment
   Q1: How do I place an order?
   A: Please select the items you wish to purchase, add them to your cart, and then complete the checkout process, including filling in your shipping address and payment information.
   Q2: What payment methods are available?
   A: We accept credit cards (Visa, MasterCard, American Express), PayPal, and some third-party payment platforms.
   Q3: Is payment secure?
   A: Your payment information is processed through an encrypted, secure channel. We do not store your complete credit card details to ensure transaction security.
2. Shipping and Logistics
   Q4: How long does shipping take?
   A: Typically, orders are shipped within 1-3 business days after order confirmation. Certain items or promotions may take longer.
   Q5: Can you ship outside the United States?
   A: Yes, we offer international shipping.
   Q6: How do I track my order?
   A: After shipment, we will provide a tracking number via email. You can check the delivery status in real time on the logistics website.
3. Returns, Exchanges, and Refunds
   Q7: Can I return or exchange my product?
   A: You can request a return or exchange within 14 days of receiving the product. The product must be unused and in its original packaging. Please refer to our Return Policy for details.
   Q8: How long does a refund take?
   A: After we receive and verify the returned product, we generally process the refund within 5-10 business days. The amount will be returned to the original payment account.
4. Product Use and Care
   Q9: How should I clean and maintain my cookware?
   A: Different cookware materials require different care methods. Generally, we recommend washing with warm water and a neutral detergent. Avoid using steel wool or high-temperature drying.
   Q10: Is this product dishwasher-safe?
   A: Most products are dishwasher-safe, but some wooden or coated cookware are recommended to be hand-washed to extend their life. Please check the specific instructions for each product.
5. Customer Service
   Q11: How do I contact customer service?
   A: You can contact us via email at support@odjolo.online or call +1 (720) 860-3248. Our customer service team will be happy to assist you.
   Q12: How do I subscribe to the latest offers and new product information?
   A: You can subscribe to our newsletter at the bottom of the website to receive timely promotions and new product releases.